Refund policy

All sales are final.  We strive to deliver rugs that everyone loves, but please note that when you purchase from Two Sisters Rugs you are purchasing an item that is pre-owned and vintage by nature. Rugs might have areas of wear or other unique characteristics, but we believe this is what makes them beautiful and one of a kind. All photographs are taken on an iPhone with no filter in natural light unless otherwise noted; colors may vary depending on the placement in your home. Colors may also vary depending on your phone or screen settings. If the area you are placing the rug has less natural light, the rug will appear darker in person. We aim to represent each rugs true colors and designs on the listing photos, but are happy to send additional photos upon request prior to purchase.

Shipping: All in stock items ship within 7 business days or sooner unless otherwise noted. Multiple items within the same order may not arrive together. Custom sourced items will have increased shipping times.  Please note that during promotional periods it may take longer for your item(s) to ship. When your order is processed, you will receive an email containing a tracking number. 

International Shipping:

Customs, Duties, and Taxes

Orders shipped to European countries may be subject to customs fees, duties, and taxes imposed by your country’s customs authority. These charges are not included in your order total at checkout.

Responsibility for Fees: Any import taxes, duties, or handling fees are the sole responsibility of the recipient. These charges must be paid directly to your local customs or courier upon delivery.

Please check with your local customs office for information on applicable fees before placing your order.